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Our Privacy Policy

 

​Effective Date: 14th February 2020
Last Updated: 14th May 2025

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Sky99 Healthcare Services (“we”, “our”, or “us”) is committed to protecting the privacy and security of personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and relevant healthcare regulations.

This Privacy Policy outlines how we collect, use, store, and share personal data across our services, including homecare, staffing, consulting, and cleaning services.

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1. Who We Are

Sky99 Healthcare Services is a registered provider of healthcare and support services in the United Kingdom.
Contact Details:
Sky99 Healthcare Services
The Track, Station Road, Bognor Regis, PO21 1QF
Email: [info@sky99healthcare.co.uk
Phone: 01243 908097

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2. What Data We Collect

We may collect and process the following personal data:

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For Clients and Service Users:

  • Full name, address, and contact details

  • Date of birth, NHS number, and emergency contacts

  • Health, medical, and care needs information

  • Financial details (e.g. for invoicing or direct payment management)

  • GP and healthcare provider details

  • Records of care provided

For Employees and Job Applicants:

  • Name, contact details, and date of birth

  • CVs, employment history, right-to-work documentation

  • Disclosure and Barring Service (DBS) information

  • Training records and qualifications

  • Payroll and tax information

  • Health declarations and risk assessments

For Website Visitors:

  • IP address and browser type

  • Cookies and usage data

  • Contact form submissions

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3. How We Use Your Data

We process personal data to:

  • Deliver safe, person-centred care and support services

  • Manage staffing and HR obligations

  • Ensure regulatory compliance (e.g. CQC inspections, safeguarding)

  • Communicate with clients, staff, families, and commissioners

  • Improve our services and training delivery

  • Respond to enquiries and maintain our website​

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4. Lawful Bases for Processing

We rely on one or more of the following legal bases:

  • Consent (where explicitly given)

  • Contractual necessity

  • Legal obligations (e.g. health and safety, safeguarding)

  • Legitimate interests (e.g. service improvement, staff development)

  • Vital interests (e.g. in a medical emergency)

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5. How We Store and Protect Data

We store data securely using encrypted digital systems and, where necessary, locked paper files. Access is limited to authorised personnel only. Data retention is in accordance with UK law and healthcare standards.

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6. Sharing of Data

We may share data with:

  • Health professionals (e.g. GPs, district nurses, paramedics)

  • Local authorities or NHS commissioners

  • Regulatory bodies (e.g. CQC, HMRC, DBS)

  • Technology partners and payroll providers (under strict data agreements)

  • We never sell your personal data to third parties.

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7. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request data deletion (where applicable)

  • Restrict or object to certain processing

  • Data portability (in some cases)

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, email us at info@sky99healthcare.co.uk

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8. Cookies & Website Use

Our website may use cookies for analytics and functionality. You can manage cookie settings through your browser. No personally identifiable information is collected without consent.

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9. Policy Updates

We review and update this policy regularly. Any major changes will be posted on our website or shared directly with clients and staff.

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10. Contact Us

If you have any questions or concerns about how we handle personal data, contact:

Data Protection Officer
Sky99 Healthcare Services
Email: info@sky99healthcare.co.uk
Phone: 01243 908097

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